Returns & Exchanges
At Oakcha, we want you to be completely satisfied with your fragrance journey. If your purchase doesn't meet your expectations, we offer a hassle-free return and exchange process within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, a prepaid shipping label will be sent to your email; simply print it out and securely package your items in their original boxes.
Ship It Back
Drop off your package at any authorized carrier location and ensure you keep a copy of your tracking receipt for your records.
Receive Your Refund
After our warehouse team inspects the returned products, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing